Sapiens and Microsoft: Pioneering Generative AI for the Insurance Sector

Global software solution provider Sapiens International Corporation, and Microsoft, have announced a strategic partnership aimed at harnessing the power of generative artificial intelligence (AI) in the insurance industry.

The collaboration’s main objective is to utilise AI’s potential to improve efficiency and customer service in the insurance industry.

Sapiens specialises in empowering financial and insurance entities to digitally transform and innovate their operations. Their low-code, cloud-based SaaS insurance platform offers core, data, and digital capabilities. Microsoft, on the other hand, is an industry leader in technological solutions, with Azure OpenAI being one of its notable products.

The integration of Microsoft Azure OpenAI and Azure Power Virtual Agents into Sapiens’ offering will enable insurers to easily navigate complex documents. The inclusion of generative AI solutions will enhance customer interactions across various domains and languages, significantly reducing the call volume for live agents. Additionally, AI can support underwriters in their daily operations and expedite the processes of claims handling and fraud detection.