Kotak General Insurance to use AI to automate vehicle inspection

Kotak General Insurance said it was automating vehicle inspections for its motor insurance policy renewals with Artificial Intelligence (AI)-based technology. The insurance company has partnered Inspektlabs to implement this for its policies.

Through this feature, policyholders can take photos or videos of their vehicle and upload them on the cloud-based application. The inspection report, including details of damages, if any, will be automatically generated within a few seconds after the customer uploads inspection photos or videos.

“The automated process replaces humans in repetitive work at a very high accuracy level that saves cost and increases customer satisfaction by reducing the time required to renew a car insurance policy,” Kotak General Insurance said in its statement.

The technology will also help detect fraud based on pictures and videos uploaded, and hence aid the underwriting process, the company added.