Consumer Grievance Cell for insurance

To enable effective monitoring of Policyholder protection Regulations and Grievance Guidelines and Turn around times thereby mandated, as well as to create a central repository of industry-wide insurance grievances’ data, IRDA has implemented the Integrated Grievance Management System (IGMS). Read more

Initiatives of IRDA in Policyholders Grievance Redressal

The IRDA has recently established the Consumer Affairs Department to give a special focus to and oversee the compliance by insurers of the IRDA Regulations for Protection of Policyholders’ Interests and also to empower consumers by educating them regarding details of the procedures and mechanisms that are available for grievance redressal.

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