Due to the restrictions on movement due to COVID-19, LIC has allowed its policyholders to deposit their maturity claim documents at their nearest LIC office anywhere in the country. LIC has allowed its 74 customer zones, 113 divisional offices, 2,048 branches, and 1,526 satellite offices to receive maturity claims documents from policyholders whose maturity payments are due, irrespective of the servicing branch of the policy.
LIC, however, said that the actual claim payment will be processed by the servicing branch only. The documents will be digitally transferred through LIC’s pan-India network. In all these offices, officers have been especially authorized to facilitate this job. “The policyholder can walk into any of the above offices of LIC and ask for authorized officer for assistance in this regard,” LIC stated.