IRDAI to build comprehensive portal for resolving policyholders’ complaints

IRDAI is building a comprehensive portal for complaints redressal of policyholders. The portal is expected to be ready by the end of December this year, said Bejon Kumar Misra, Consumer Policy Expert and Member of Advisory Committee, IRDAI.

“This portal will be ready mostly by December-end, and will be a new year gift for citizens and policyholders from the IRDAI,” said Misra when asked about the timeline for launch of the comprehensive dedicated portal.

Misra was in the National Capital at the office of Insurance Ombudsman of Delhi as part of a new initiative ofIRDAI, requiring its advisory committee members to visit all 17 Insurance Ombudsman offices across the country and come up with suggestions to improve the Ombudsman scheme rolled out by the Finance Ministry in 2017.

The Bima Lokpal (Insurance Ombudsman) Scheme is an Alternate Grievance Redress platform set up by the IRDAI, through the Council for Insurance Ombudsmen, Mumbai, aiming at resolving the grievances of the aggrieved insurance policyholders and claimants against insurance companies and their intermediaries, speedily and cost-effectively

There are 17 Insurance Ombudsman centers in the country, which cover all States and UTs. All offices of the Insurance Ombudsmen put together disposed of 40,527 complaints during 2021-22.