IRDAI asks insurance companies to register message template

IRDAI has directed the insurance companies to complete the template registrations of messages with their respective telecom service providers as per the framework implemented by TRAI.

In a circular to the insurance companies, IRDAI said, “All Insurers are hereby directed to register their templates of the messages with their respective telecom service providers in controlling unsolicited calls including fraudulent calls and messages from insurers to the policyholders.”

It said, the new framework by the telecom regulator is to enable policyholder protection. The non-adoption of TRAI’s new procedures would result in disruption of delivery of messages to the policyholders.