ICICI Lombard General Insurance has started automatic approval for cashless treatment in hospitals which are part of its network. According to the Lombard officials, the process involves using artificial intelligence (AI) to scan documents sent by the hospital and matching them with the coverage. According to ICICI Lombard executive director Sanjeev Mantri, use of AI would reduce the time taken to authorise cashless treatment to one minute from 60 minutes at present.
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