ICICI Lombard General Insurance ‘InstaSpect’ feature for vehicle damage assessment has reached the milestone of over 10 lakh motor insurance claim approvals since its launch in 2018.
The ‘InstaSpect’ feature, which eliminates the need for vehicle damage assessment through a physical survey, has a live stream feature for virtual assessment. It brings down the claim approval time to a mere few hours.
ICICI Lombard said in a statement, “In the digitally enabled new normal, ‘InstaSpect’ has gained significant traction with more people using it to get their claims settled from the comfort and safety of their homes.”
“Interactive elements such as an instant survey on live video call assisted by claims manager and query resolution in real-time have significantly contributed to the app feature’s popularity,” the insurer added.