Dhruv Launches Insurance Grievance Management System for ECGC, a Government of India Enterprise

Dhruv Compusoft Consultancy Pvt. Ltd. a Bangalore-based software company, announced that it has launched Insurance Grievance Management System for Export Credit Guarantee Corporation of India Ltd.(ECGC), which integrates with IRDA’s Integrated Grievance Management System (IGMS) via Web services.

The company claimed in a press release that four firms in India have implemented Dhruv’s IGMS system, and through this engagement, Dhruv will help them in meeting IRDA regulatory requirements relating to IGMS.

“Dhruv has successfully implemented IGMS for us and we are happy with their work and knowledge of IRDA’s specifications on IGMS and also their continued support,” said P. Prasad, Deputy General Manager, ECGC of India Ltd.

In a bid to overhaul the consumer grievance redressal mechanism for the insurance sector, the IRDA has proposed to set up an Integrated Grievance Management System (IGMS). Dhruv Compusoft has in turn designed an elegant grievance management system to enable both insurers and the IRDA to synchronize in real-time, while demarcating batches.

With IGMS, policyholders can register and view the status of the grievance filed. Through the new grievance management system, the regulator proposes to create a central database of all complaints flowing in to the insurance grievance redressal mechanism.

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