Forum Penalises ICICI Lombard General Insurance Co. Ltd

The Consumer Disputes Redressal Forum, Ahmedabad City, deciding on a complaint filed by Consumer Education and Research Society (CERS) and Deepak Kanayalal Khatwani, has directed ICICI Lombard General Insurance Company Limited, Mumbai, to credit in Khatwani’s savings bank account Rs. 19,049.08 within two months from the date of the order. Read more

Initiatives of IRDA in Policyholders Grievance Redressal

The IRDA has recently established the Consumer Affairs Department to give a special focus to and oversee the compliance by insurers of the IRDA Regulations for Protection of Policyholders’ Interests and also to empower consumers by educating them regarding details of the procedures and mechanisms that are available for grievance redressal.

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Cell for redressal of grievances of Policyholders

The Grievance Redressal Cell of the Insurance Regulatory and Development Authority looks into complaints from policyholders. Complaints against Life and Read more

Insurance Ombudsman

The institution of Insurance Ombudsman was created by a Government of India Notification dated 11th November 1998 with the purpose Read more

Protection of Policyholders Interests (IRDA) Regulations

Salient Features Point of Sale (1) Notwithstanding anything mentioned in regulation 2 (e) above, a prospectus of any insurance product Read more