A digital branch service named ‘Mosambee’ was recently launched by Bajaj Allianz Life Insurance. It is a handheld device to work as a mobile branch and assists customers with services such as obtaining premium payment certificates, procuring account statements, paying renewal premiums, checking claim status, knowing fund value, locating branches, etc.
It also provides SMS services for updating PAN, Aadhaar details, updating mobile number and email IDs. . Customers can pay their renewal premium through all modes such as cheque, DD, credit and debit cards, online payment. The e-wallet option shall also be available soon. The company has also recently launched virtual chat assistant ‘BOING’, which is available on the company’s Facebook page, apart from their website.