A live video inspection feature for motor insurance claims named ‘InstaSpect’ was launched by ICICI Lombard General Insurance. To enable customers to raise an instant claim via the company’s ‘insure’ mobile app. The general insurer, while elaborating the process, informed that a customer has to simply stream a live video of the damaged vehicle to an ICICI Lombard claims manager.
The claims manager would assess the damage through the video and informs the customer about the extent of liability, documentation and further process involved. The customer can then accept the claims manager’s assessment of the damage enabling him to approve the claim and initiate the vehicle damage repair process.