Forum Penalises ICICI Lombard General Insurance Co. Ltd

The Consumer Disputes Redressal Forum, Ahmedabad City, deciding on a complaint filed by Consumer Education and Research Society (CERS) and Deepak Kanayalal Khatwani, has directed ICICI Lombard General Insurance Company Limited, Mumbai, to credit in Khatwani’s savings bank account Rs. 19,049.08 within two months from the date of the order.

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Initiatives of IRDA in Policyholders Grievance Redressal

The IRDA has recently established the Consumer Affairs Department to give a special focus to and oversee the compliance by insurers of the IRDA Regulations for Protection of Policyholders’ Interests and also to empower consumers by educating them regarding details of the procedures and mechanisms that are available for grievance redressal.

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